6 Ways to Avoid Scheduling Problems in Urgent Care

6 Ways to Avoid Scheduling Problems in Urgent Care

The manager of several hospital affiliated urgent care centers asked me for some advice about his staffing model. The centers are open 7 AM to 10 PM M-F, and 8-5 on weekends. Staffed with mostly NPs, they rotated through the centers, alternating 7-3 and 3 – 10...
Get Back to Work

Get Back to Work

A frustrated PA I interviewed recently told me a story that really burns me on two levels: Inconsistency and discontinuity in urgent care practice Bad worker’s compensation return to work policy And a 3rd is probably lack of management support for a rational...
The Doctor Keeps His Own Schedule

The Doctor Keeps His Own Schedule

These posts on a popular review site emphasize why it’s important to monitor what patients are saying about you on these and other social media sites.  This can be done easily by setting up google alerts for your center’s name, and doctor’s names, and by using...
“Oh By The Way, Doc…”

“Oh By The Way, Doc…”

Part of the work we do in urgent care is providing screenings, assessments and physical exams for particular purposes where no physician-patient relationship exists, such as for pre-placement or other work-related exams. Invariably, though, some of these folks are...