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The Doctor Keeps His Own Schedule

The Doctor Keeps His Own Schedule

These posts on a popular review site emphasize why it’s important to monitor what patients are saying about you on these and other social media sites.  This can be done easily by setting up google alerts for your center’s name, and doctor’s names, and by using...
Flying High on Patient Experience

Flying High on Patient Experience

So started the email from Mustique Airlines the day before we were to depart for our long-awaited Caribbean sailing vacation in the Grenadine islands.  I had spent weeks on American Express Travel, Kayak, Priceline and numerous tiny Caribbean airline sites trying to...
Drug Seeker for BP Meds?!

Drug Seeker for BP Meds?!

Here is an unfortunate review of an urgent care encounter on one of the popular review sites:     DO NOT GOHERE! This business, not doctor’s office, is out for money.  It was obvious within minutes of treatment.  The receptionist actually turned a...